Help Yourself

Resources for having the conversations that matter most.

Feedback Conversation Kits

Through a series of short videos and QuickPrep sheets, our Feedback Conversation Kits focus on what’s most essential for creating rich and rewarding conversations.

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Difficult Conversations: How to Discuss What Matters Most

Thanks for the Feedback: The Science and Art of Receiving Feedback Well

3 Strategies for Supervising in Uncertain Times - Triad Consulting Group — 3 Strategies for Supervising in Uncertain Times

Supervising people is hard. Even in the best of times it’s challenging to stay aligned, manage expectations and engage concerns so that you can unleash both individual and collective potential to get the results you need. Supervising people from afar in the midst of uncertainty means prioritizing a few principles that are simple but not easy.

Responding to Feedback - Triad Consulting Group — Harvard Business Review: Responding to Feedback You Disagree With

We’ve all received feedback that we just don’t agree with. In this article, Sheila Heen and Debbie Goldstein advise on how to process this kind of feedback.

Using the performance review as a career booster - Triad Consulting Group — Financial Management: Using the performance review as a career booster

Performance reviews are seldom looked upon with enthusiasm. For both the reviewer and the reviewed, they can be an emotionally taxing obligation, but with a bit of preparation, performance reviews can provide the constructive feedback you need to reach the next level in your career.

Finding the Coaching in Criticism - Triad Consulting Group — Finding the Coaching in Criticism

What makes receiving feedback so hard? The process strikes at the tension between two core human needs—the need to learn and grow, and the need to be accepted just the way you are. As a result, even a seemingly benign suggestion can leave you feeling angry, anxious, badly treated, or profoundly threatened. Getting better at receiving feedback starts with understanding and managing those feelings.

Listen

The Tim Ferriss Show

#532: Sheila Heen of The Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge

The Oprah Winfrey Show: The Podcast

From April 27, 1999: Oprah dedicates a show to women who have a hard time expressing their true feelings when in difficult situations and conversations. New York Times Business Bestselling authors of Difficult Conversations, Doug Stone and Sheila Heen, discuss why some conversations are more difficult than others, teach what they call the doubling technique and give advice for tough scenarios.

Sheila Heen: Decoding Difficult Conversations

The Knowledge Project Ep. #57

Two time NY Times best selling author and lecturer at Harvard Law School, Sheila Heen, makes the tough talks easier by breaking down the three layers that make up every difficult conversation.