Bios

Sheila Heen

Founder

Sheila Heen

Founder

Sheila is a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School.

Sheila’s corporate clients include MITRE, BAE Systems, HSBC, Tatweer of Dubai, Unilever, the Federal Reserve Bank, Standard Bank of South Africa, Merck, and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God.

Sheila has spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice.    She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila is co-author of the New York Times Business Bestseller, Difficult Conversations: How to Discuss What Matters Most (Penguin 2000). Her new book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood) is due out from Viking/Penguin in March 2014.

One of the side benefits of writing Difficult Conversations has been the chance to appear on shows as diverse as Oprah and the G. Gordon Liddy show, NPR’s Diane Rehms Show, Fox News, and CNBC’s Power Lunch.

Sheila is a graduate of Occidental College in Los Angeles, and Harvard Law School. She is schooled in negotiation daily by her three children.

Douglas Stone

Founder

Douglas Stone

Founder

Doug is a Managing Partner at Triad Consulting Group and a Lecturer on Law at Harvard Law School, where he teaches negotiation. Through Triad, he consults to a wide range of organizations, including Fidelity, Honda, HP, IBM, Merck, Microsoft, Shell, the Nature Conservancy, and the Boston Area Rape Crisis Center.

Doug has also taught and mediated around the world. He has worked with mediators and journalists in South Africa, Greek and Turkish political and community leaders in Cyprus, doctors and executives at the World Health Organization, and diplomats at the former Organization of African Unity in Ethiopia.

Doug is co-author, along with Bruce Patton and Sheila Heen, of Difficult Conversations: How to Discuss What Matters Most (Penguin, 2000), a New York Times Business Bestseller. His new book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood) is due out from Viking/Penguin in March 2014. His articles on negotiation and conflict resolution have appeared in the New York Times, the Los Angeles Times, the Boston Globe, Management Consultant News, and IT Metrics, as well as in magazines like Parents and Real Simple. He has appeared on many TV and radio shows, including Oprah, and was a key-note speaker at the 2006 World Negotiation Forum in Brazil.

From 1988 to 1998, in addition to his teaching and consulting, Doug was an Associate and then Associate Director of the Harvard Negotiation Project, where he worked with Roger Fisher and other colleagues on advanced negotiation applications and on the development of negotiation theory.

Doug graduated from Brown in 1980, and Harvard Law School in 1984. Prior to returning to Harvard, he practiced transactional and regulatory banking law at firms in Boston and New York.

Debbie Goldstein

Principal

Debbie Goldstein

Principal

Debbie is a Principal and the Managing Director of Triad Consulting. Debbie is a Lecturer on Law at Harvard Law School, a Lecturer at Tufts University School of Medicine and an adjunct professor at Georgetown University Law Center. 
 
Debbie’s varied clients include Merck, Brigham and Women’s Hospital, Capital One, Barclay’s, Honda, Standard Bank, Shell, Boeing, General Mills, MetLife, PricewaterhouseCoopers, Citigroup, Prudential and Proctor & Gamble.  She has addressed students and alumni at Duke’s Fuqua School of Business, University of Denver, Harvard’s Kennedy School of Government Dartmouth’s Tuck Business School and Harvard Business School.  Her work often takes her internationally: to Dubai, where she worked with government leaders; to Ethiopia, where she worked with the Members of Parliament; and to Cyprus, where she taught public policy students from across the globe.  

She coaches executives through difficult decision making and managing critical relationships, and has helped mediate family business disputes.  In the public sector, she founded and ran a free legal aid clinic called LINC (Legal Initiative for Children) for the patients at Massachusetts General Hospital’s Chelsea outpost.  Her writing has appeared in the Boston Globe Magazine, and the Management Information Exchange Journal. 
 
Debbie is a graduate of Williams College and Boston College Law School.  After college, Debbie lived in Chicago chasing (and catching) her dream of becoming a jazz vocalist.

Stevenson Carlebach

Stevenson Carlebach

Stevenson brings a wealth of experience to helping individuals and organizations function more efficiently through improved communication and problem solving. He specializes in teaching Influence, Difficult Conversations, Negotiation and Leadership. He has a special interest in understanding the hard science behind “soft” skills.

Stevenson is associate faculty at Harvard Law School’s Program on Negotiation (PON) where he teaches Mediation and Conflict Resolution.  It was at PON that Stevenson first began working with Doug Stone, Sheila Heen and Bruce Patton as they were working on the book, Difficult Conversations.  Rumors that his difficult behavior inspired the authors to write certain sections of the book are greatly exaggerated.  Stevenson  was also adjunct professor teaching Negotiation at the Georgetown School of Law.  Before coming into the field of conflict resolution, Stevenson was associate professor and chair of the theater department at Connecticut College.  There he was awarded outstanding teacher of the year by the Student Government Association.  At Conn College he founded the Holleran Center for Community Action and Public Policy, a multidisciplinary academic center that advances service learning, research and community collaboration.

In the private sector his work focuses on strategic relationship management for corporations such as Capital One, Merck, Goldman Sachs, The Cambridge Group, IBM, PWC, The MathWorks, Millennium Pharmaceuticals and Deutsche Bank.  Stevenson has worked with Fortune 500 companies both in the US and abroad. In the public sector, he has worked with the Ministries of Education in Israel and Argentina on bringing conflict resolution to schools in those countries.  He has also taught negotiation and difficult conversations at UNAIDS in Geneva.  

Stevenson is a graduate of Tufts University where he majored in classics and the Boston University School for the Arts where he received his Masters of Fine Arts in Directing.

With six children (including twin three-year-olds) Stevenson hopes that he will learn to practice at home what he teaches on the road.

 

Sandy Caspi Sable

Sandy Caspi Sable

Sandy is a consultant for Triad and an executive coach with deep expertise in the fields of leadership development, communication, negotiation and conflict management. She has worked across a variety of industries including financial services, mining, energy, law, and manufacturing. Clients include the National Australia Bank, Qantas, BHP, Crown Casinos, Visy and the Department of Treasury and Finance.

Sandy co-founded the Negotiation and Mediation Skills course at Monash Law School and is currently a chief examiner in the subject. She has held a number of advisory positions in the Australian dispute resolution industry and has numerous publications regarding negotiation and conflict management.

Sandy has served as a consultant at Conflict Management Australasia, prior to which she held a leadership role within Deloitte Australia’s consulting practice. She was a co-founder of act3, a career-life coaching consultancy for senior executives contemplating their ‘3rd act’. Her interest in diversity and inclusive leadership practices has enabled Sandy to work with leaders both domestically and abroad to improve their culture and leverage the value of difference.

Sandy’s background is in law and economics, and she completed her PhD on interest-based problem solving.

Outside of work, Sandy mediates the toughest disputes of all – those between her 3 children.

Emily Epstein

Emily Epstein

Emily is a consultant with Triad Consulting. For almost two decades, Emily has specialized in teaching negotiation, facilitation, mediation, and communication skills. She focuses on helping clients break through impasse, collaborate across functions, and build stronger relationships. Emily has been invited by organizations on four continents to help them overcome protracted challenges, from boosting the profitability of a Fortune 500 company to reducing the global use of child soldiers.

Emily is a lecturer of law at the University of California at Berkeley School of Law. In the past, she has served as associate faculty at Harvard Law School’s Program on Negotiation and adjunct faculty at the Georgetown University Law Center. Emily earned her J.D. from the Georgetown University Law Center.

Emily trains teams, coaches executives, and facilitates conversations in a wide range of public and private sectors, including financial services, scientific research, biotech, law, education, insurance, health services, construction, and real estate.  Representative clients include Nokia, iRobot, Deutsche Bank, Exxon-Mobil, Aspen Insurance, the Swiss Consulate, the Equal Employment Opportunity Commission, and Harvard Law School. Emily Epstein's keynote speaking engagements include the Harvard Kennedy School of Government, Massachusetts General Hospital, New England Women in Real Estate, KNBR Radio, and dozens of law firms.

Zandy Fell

Zandy Fell

Zandy is a Consultant with Triad and a conflict resolution practitioner and facilitator based in Melbourne, Australia. She is currently a guest lecturer in the MBA Program at Monash University, and served as a lead conflict manager with the Toyota Motor Corporation at their main Australian manufacturing plant for nearly a decade.

Zandy draws on her operational experience and legal and employee relations background to create change through relationship building and a coaching approach.  Zandy enjoys the challenge of a mixed client base from the Department of Justice and other government departments, some of Australia’s leading Universities and international law firms, as well as significant companies in the retail, hospitality and manufacturing industries. Zandy has a deep knowledge and skill in dispute problem solving, industrial relations negotiation, workplace investigations, restorative justice conferencing, performance management, employee life cycle and diversity.  When facilitating, Zandy engages participants to challenge their thinking and behavior, creating new insights and opportunities for their development and to build new skills.

Zandy has a Law and an Arts degree from Monash University and a Graduate Diploma in Human Resources. She is a nationally Accredited Mediator (IAMA), Workplace Restorative Justice Conferencing Facilitator and has a Certificate IV in Business and Personal Coaching (International Coach Federation Approved), as well as a Certificate IV in Workplace Training and Assessment.

When Zandy is not negotiating her way into and out of trouble, she is running a busy family of 5 and is an active participant in a range of community organisations.

Ann Garrido

Ann Garrido

Ann is a Consultant with Triad Consulting and an Associate Professor of Homiletics at Aquinas Institute of Theology in St. Louis, Missouri where she has taught leadership, conflict management, and preaching, in addition to other courses. She currently serves as Senior Editor of Human Development magazine, and is the author of two books on supervision, focused on walking the talk of your convictions and management focused on service to others.

Ann first became passionate about healthy approaches to conflict management in 1990 after a six-month period in Sierra Leone on the eve of the country’s civil war. Since then she has taught and lectured on Difficult Conversations in a variety of environments. Recent engagements include the Apollos Project, the National Conference for Catechetical Leadership, and the Catholic Health Association. She has worked with Sheila Heen teaching for the Boston University Religion and Conflict Transformation Program and at Washington University's Olin School of Business for the Women's Leadership programs. She has also spent a significant amount of time working on the Rocky Boy Reservation in northern Montana.

She once had a fistfight break out amongst participants outside her Difficult Conversations course, but maintains that this simply enriched the discussion. Ann holds a Masters and a Doctorate from Aquinas Institute and a B.A. in History and African Studies from Kalamazoo College.

She often works out her own frustrations in the kitchen and is unduly proud of her cherry pie.

Sharon Grady

Sharon Grady

Sharon Grady is a Consultant for Triad Consulting and helps executives and senior teams develop the collaboration and communication skills that determine their success as leaders. Her particular expertise lies in helping clients create value through more effective communication and handling of conflict.

Sharon has worked with a variety of clients including Ford, Merck, IBM, DuPont, Sears, Royal Bank of Canada, US West, MIT, Harvard Business School, American Express, Amgen, Wachovia Bank, Consolidated Freightways, Sylvania Mexico, Omni Hotels, Tufts Healthcare, and McKesson. She provides executive coaching, team interventions, and corporate education.

Sharon began her consulting career at Mercer Management Consulting in Boston. At Mercer, she trained client teams in TQM and process reengineering, and then coached them through the redesign of business processes such as in-bound call handling, equipment repair, and billing.

Sharon’s work with client teams increased her appreciation of communication’s impact on business outcomes, and led her to found The Grady Company, a consulting firm serving the communication needs of clients involved in major change. Under Sharon’s leadership, The Grady Company led an international financial institution through the communication challenges of a merger; guided the senior team of a global communications firm through the creation of a compelling corporate vision, and created $69 million in revenue opportunity for an international retailer by coaching a client team through the redesign of internal communication flows.

Sharon has also served as Chief Operating Officer of Interaction Associates (IA), a global provider of collaboration consulting and leadership education. She directed the development of IA’s first on-line training offering and designed the firm’s first offerings in collaborative process design.

A frequent guest lecturer and speaker, Sharon has addressed audiences at Harvard Business School, Tufts University, The Conference Board, and the Institute of Electrical and Electronic Engineers. She is an active member of the HBS Network of Women Alumni, and past chair of the Network’s Entrepreneurial Forum. She is also a past board member of A Better Chance, a non-profit organization that provides educational opportunities to students of color.

Michele Gravelle

Michele Gravelle

Michele is a consultant with Triad, where she applies her 25 years of experience to helping professionals cultivate their leadership capabilities and develop masterful communication skills.  

Michele’s clients include Biogen Idec, Blue Cross Blue Shield, Capital One, ExxonMobil, National Park Service, PricewaterhouseCoopers and the U.S. Postal Service. She has facilitated executive education programs at the Harvard Negotiation Institute and regularly teaches at Boston University’s Corporate Education Group.

Prior to working with Triad, Michele was the Director of Corporate Education at Vantage Partners, a consulting firm affiliated with Triad and the Harvard Negotiation Project.  At Vantage, Michele partnered with thought leaders in the field of negotiation and relationship management, and built a corporate education practice that grew to $4 million over five years.

Before joining Vantage, Michele was the National Director of Training at J. Walter Thompson, the oldest advertising agency in the United States.  While at JWT, she developed ground-breaking training courses that redefined skills training in the consumer products industry.

Michele is a contributing author of Enlightened Power: How Women are Transforming the Path to Leadership (Jossey-Bass 2005).  Michele holds a Masters in Psychology, which comes in handy when dealing with the complexities of human dynamics.  She is an active and enthusiastic supporter of the Children’s Literacy Foundation,  a non-profit organization dedicated to inspiring a love of reading and writing among low-income, at-risk and rural children in New Hampshire and Vermont.

Michele can be reached at gravelle@diffcon.com.

 

Eric Henry

Eric Henry

Eric Henry is a consultant with Triad and Managing Partner of CMPartners, LLC. Mr. Henry conducts workshops on negotiation strategy and joint problem solving, and communications mastery, and acts as an advisor to one or several parties to a negotiation or dispute. Eric has worked in a wide variety of settings throughout North America, the Middle East and Asia in both the private and public sectors. In the private sector, Eric has worked with a broad range of Fortune 100 global companies in the financial services, professional services manufacturing, and consumer products industries. He has conducted workshops for both private and public sector clients in association with the National University of Singapore and The American University in Beirut. Mr. Henry is also a Scholar in Residence and Guest Lecturer at the graduate School of International and Public Affairs at American University in Washington, D.C. He focuses his public sector work on negotiation and conflict management efforts in Nepal where he is working to encourage a peaceful resolution to the current civil war between Maoist guerillas and the Nepalese monarchy.

Prior to his negotiation consulting work, Eric was a practicing attorney, first serving as law clerk for United States District Court Judge Charles P. Sifton in 1984-85. From 1985-1988, he was an attorney with the firm of Cahill Gordon & Reindel in New York and Washington, D.C. specializing in first amendment/free speech, media and commercial litigation.

From 1988-1999, Eric co-founded and was president of Logotel, Inc., a licensing and merchandising company (imprinted apparel including t-shirts, sweatshirts, polo shirts) for the nation‘s leading cartoonists including Gary Larson/”The Far Side,” Charles Schulz/”Peanuts,” and Jim Davis/”Garfield” and top entertainment properties including such diverse television successes as “South Park,” “Nightline,” “Alfred Hitchcock Presents,” “The Twilight Zone” and “The Three Stooges.” In this role, Eric negotiated all licensing agreements, designed and developed products, and was a senior executive salesperson for major accounts.

Eric received his BA from Brown University (1979) and his JD from the New York University School of Law (1984), where he was awarded the Lewis J. Powell, Jr. Medal for Excellence in Advocacy. He lives in Kensington, Maryland.

Peter Hiddema

Peter Hiddema

Peter is a consultant with Triad Consulting Group. He is an expert on negotiation, conflict management, and collaborative relationship management.

In the private sector, he works predominately with Fortune 500 global companies. Among them are firms such as Toyota, Deloitte, Goldman Sachs, Royal Bank of Canada, Sodexo, Mastercard International, and Bombardier. The nature of his engagements have been wide-ranging, including advising CEO’s on high-stakes negotiations, leading culture-change initiatives, helping parties in dispute repair their relationships, and assisting managers and executives of all levels improve their skills in the domains cited above.

In addition to his work with global corporations, he has worked with a range of other organizations and entities, including government departments in Canada and the US, First Nations groups in Canada, the World Health Organization, and various international NGO’s. Peter has lectured at several educational institutions including Queen’s University (Canada and the UK), HEC at L’Université de Montréal, Harvard University, and INSEAD (France and Singapore).

Peter began his career as an Investment Associate with a Canadian-based investment firm. After completing his MBA, Peter practiced institutional and corporate banking with Royal Bank of Canada in Toronto, Canada, and London, England. He speaks 4 languages and has lived on 4 continents – experiences which have offered him many opportunities to practice his conflict management skills.

Kathy Holub

Kathy Holub

Kathy is a Consultant at Triad and teaches negotiation at Columbia Law School and Harvard Law School.  Her clients include lawyers, financial regulators, corporate  executives, nurses, jewelers, crisis communications specialists, and others who want to improve their negotiation skills.  She also coaches individual clients on high-stakes negotiations involving both business and family issues.  She has provided editorial consulting on two major books in the field.

Before entering the legal profession, Kathy was a widely published journalist.  In 1990, she shared in a Pulitzer Prize in General News Reporting at the San Jose Mercury News.  Her work has been published in many other publications, including The New York Times and TIME.

Kathy received her undergraduate degree from Harvard University and her law degree from Yale Law School.  She clerked for the then-Hon. Sonia Sotomayor on the U.S. District Court in the Southern District of New York.  She practiced law for two years at a New York law firm before moving into teaching and consulting. 

She can be reached at holub@diffcon.com.

Audrey Lee

Audrey Lee

Audrey Lee is a Consultant with Triad.  As a negotiation and conflict management consultant, Audrey works with clients to strengthen their capacity to manage differences and conflict more effectively.

Through her consulting experience, Audrey has facilitated workshops for clients such as the Federal Reserve Bank of Chicago, Bank of America Merrill Lynch, The Cambridge Group, the San Antonio School District, the University of Chicago's Office of the Student Ombudsperson, and the EPA.  Audrey is an instructor for the Harvard Negotiation Institute and a Lecturer in the Department of Conflict Resolution at UMass Boston where she teaches Negotiation.  She has also taught Negotiation as an Adjunct Professor at Northwestern University School of Law and DePaul University College of Law.   

Audrey has extensive experience working with attorneys to develop their communication skills, particularly around diversity issues.  Her clients include the Illinois Supreme Court Commission on Professionalism, Jenner & Block LLP, Katten Muchin Rosenman LLP, Winston & Strawn LLP, and the Office of the Illinois Attorney General.  As a consultant for the Commission on Professionalism of the Illinois Supreme Court, Audrey designed and facilitated interactive CLE courses in diversity and professionalism used by the Commission as best practices courses.  Audrey is also a consultant to a study on law firm communication practices regarding diversity conducted by the Institute for Inclusion in the Legal Profession and the Harvard Negotiation and Mediation Clinical Program.

As a certified mediator, Audrey mediates a variety of cases and has represented clients in federal district court and local human rights commission mediations.  Prior to her consulting work, Audrey practiced law as an intellectual property and litigation attorney at Winston & Strawn in Chicago and Davis Polk & Wardwell in New York.  Outside of her consulting practice, Audrey is active in community and professional associations.  She is Past President of the Association for Conflict Resolution Chicago Chapter, founding Co-Chair of the Harvard Law School Women’s Alliance of Chicago, and an amateur violist.

Stacy Heen Lennon

Stacy Heen Lennon

Stacy is a Consultant with Triad and a Partner with CMPartners. As a negotiation and conflict management trainer, facilitator and coach with experience in Asia, the Middle East, Europe, sub- Saharan Africa, and North America, Stacy's work spans contexts from supporting consensus building processes to using "sports diplomacy" to foster warmer relations between the United States and Iran.

Since 1996, Stacy has designed and delivered customized learning initiatives around strategic negotiation, facilitation, consensus building, and difficult conversations. Her work focuses on helping clients more clearly and explicitly link thought, action, and results, whether the client's goal is to create a successful joint venture, increase sales, better manage a struggling team, or improve a relationship with a crucial supplier, customer, or stakeholder.

Stacy's corporate clients have included Alcatel-Lucent, BAE, Boeing, Capital One, Chevron, General Mills, Marsh & McLennan, Standard Bank, and Vestas, among others. In the public sector, she has worked with humanitarian agencies delivering aid in conflict zones, UNAIDS, the World Health Organization, the World Bank Group, Ethiopian parliamentarians, emerging leaders in Dubai, and the Singapore Police Force. In the academic realm, Stacy teaches at the Tufts Gordon Institute. She has also taught as an Adjunct Professor at Georgetown University Law Center and University of Massachusetts-Boston, and was as a longtime teaching assistant at the Program on Negotiation at Harvard Law School. Stacy is an experienced facilitator and a certified mediator, and has published articles on links between community conflict, development, and microfinance.

Stacy holds a master's degree in international relations from The Fletcher School at Tufts University, and Master of City Planning and Bachelor of Science degrees from MIT.

Elaine Lin

Elaine Lin

Elaine is a consultant with Triad, where she works with clients to diagnose challenges, design solutions, and deliver programs to build management capacity in negotiation, influence and conflict management skills.

She has facilitated executive education programs at the Harvard Negotiation Institute, taught conflict management at the Tufts Gordon Institute on Leadership at the School of Engineering, and served as the Advanced Training Director for the Harvard Mediation Program. She has worked with coal miners at BHP Billiton, micro-finance organizers in East Africa, mental health professionals in China, and senior leadership at the US Department of Commerce. Her representative clients include BAE, Capital One, Harvard School of Public Health, IBM, Merck, Shell, Sun Life Financial, United States Postal Service, and the Red Cross. She has been an invited speaker at conferences ranging from the World Business Dialogue in Germany to the Auschwitz Institute on Peace and Reconciliation.

Prior to joining Triad, Elaine taught negotiation and mediation at Monash Law School in Melbourne, Australia and was a Senior Consultant for Conflict Management Australasia, helping them expand their practice in the region.

Elaine is a graduate of Harvard Law School and the University of California Berkeley, where she studied Political Science and Music, and Sino-American Relations at Peking University in Beijing. As a facilitator, Elaine draws upon the lessons she learned from working with elderly, low-income and disabled populations and from teaching piano to children under the age of 12.

Candis Machia

Program and Staff Assistant

Candis Machia

Program and Staff Assistant

 Candis is Triad’s Program and Staff Assistant.  She aids the consultants, the Director of Operations, as well as the Program and Media Coordinator with their varied needs and day-to-day functions.  She enjoys interacting with all members of the team while assisting them with various projects and programs. Candis comes from a background working in travel and customer relations, and uses her skills learned from her previous experiences to assist with travel coordination and program logistics at Triad.          

 Candis hails from Vermont where she received her B. A. in Theatre Arts with a focus in acting and directing from Castleton State College.  Prior to graduation she lived in London where she studied theatre and traveled throughout the United Kingdom.

 Candis enjoys theatre, music, travel, and spending time with family and friends.  

Jeremy McClane

Jeremy McClane

Jeremy is a consultant with Triad and a teacher of negotiation and dispute resolution. He is a Lecturer in Law at the University of Pennsylvania Law School.  Previously, Jeremy taught negotiation for several years at Harvard Law School and Georgetown Law School, and continues to be an instructor for the Harvard Negotiation Institute Executive Education programs.

In addition to teaching, Jeremy has conducted workshops and provided conflict management coaching to public and private organizations in the U.S. and abroad. His clients include Nestle, Blue Cross, Blue Shield of Massachusetts, the Alaska Department of Natural Resources, Deutsche Bank, and Merrill Lynch.  He has also worked with numerous organizations to design solutions to systemic conflicts through his work as a Lecturer and Clinical Instructor in Harvard Law School’s innovative Negotiation and Mediation Clinical Program. Prior to his teaching and coaching career, Jeremy practiced law for several years in London.

Jeremy holds a B.A. from Michigan State University and a J.D. from Harvard Law School.  He once performed in an opera at Kennedy Center.  He claims he cannot sing to save his life.

Elizabeth McClintock

Elizabeth McClintock

Elizabeth is a Founder and Managing Partner with CMPartners, LLC and Chair of the Board of Directors of The Bridgeway Group.  In her work, Liz offers consulting services to and designs and implements negotiation, conflict management, and leadership training programs for both private and public sector organizations around the world. Liz is currently co-facilitating 2-year negotiation training program for military officers in the Democratic Republic of Congo.  Prior to this, she was the lead facilitator for the Strengthening Governmental Collaborative Capacity in a New Liberia project managed by WWICS and recently completed work as co-facilitator of a two-year USAID-funded program to develop a conflict resolution curriculum for Burundian high schools, in partnership with the Burundian Ministry of Primary and Secondary Education.  Liz was the manager of a leadership-training program in Timor-Leste and served as the lead facilitator and program designer for the Burundi Leadership Training Program for eight years. Liz also develops and implements courses with the World Health Organization, focused on improving the ability of WHO member states to better manage the global health diplomacy process. When not traveling the world, Liz is a Ph.D candidate at the Fletcher School at Tufts University.

Monica Parker

Monica Parker

Monica is a consultant with Triad Consulting Group. Monica has served as a Lecturer on Law at Harvard Law School teaching the negotiation course for law students and as a member of the teaching team for the executive version of the course at the Program of Instruction for Lawyers at Harvard Law.

In her consulting practice, Monica provides negotiation and communication training for a variety of clients. She has conducted workshops for Goldman Sachs, IBM, and Deloitte & Touche, among others. Participants ranged from recently promoted senior tax managers facing greater client contact to financial institution executives dealing with changing culture due to a merger.

Monica has a B.A. in English and American Literature from Harvard College and a J.D. from Harvard Law School. She practiced law for five years at a large firm and a boutique law firm in Atlanta, GA. Prior to law school, Monica developed film scripts for Spike Lee at 40 Acres and A Mule Filmworks.

Monica is the author of What It Takes: How Women of Color Can Thrive Within the Practice of Law (American Bar Association) and The Unhappy Lawyer: A Roadmap to Finding Meaningful Work Outside of the Law (Sourcebooks).

Linda Netsch

Linda Netsch

Linda is a Consultant at Triad and teaches Negotiation at Harvard Law School, Stanford Law School, and the Haas School of Business.  She works with clients from a variety of fields, including health care, pharmaceuticals, energy, banking & finance, technology, law, government, and education.  Her projects are diverse and include helping companies prepare for major negotiations, working with international organizations to manage cultural and communication challenges, and implementing major corporate change initiatives.  She has worked extensively in Europe, the Middle East, Asia, Australia, and Latin America.

In addition to training and consulting, Linda practiced law at an entertainment law firm in Los Angeles and worked as an Alternative Dispute Resolution (ADR) Attorney at the US Postal Service Headquarters in Washington, D.C.  As an ADR attorney, her duties involved increasing the use and effectiveness of negotiation, mediation, and other alternative dispute resolution processes within the Postal Service.  She also mediated federal contract and employment disputes and facilitated sessions on changing federal rules and regulations.

Before private law practice, Linda served as an officer in the US Air Force – first as a communications-electronics program manager for a NATO satellite project and then as an attorney practicing criminal prosecution, contract, and labor law.  She was on the faculty of the Air Force Academy where she taught business law and negotiation.

Linda has a B.S. in Molecular Biology from the University of Wisconsin-Madison and a law degree from Harvard Law School.   She lives in the San Francisco Bay area.

John Richardson

John Richardson

John is a senior consultant for Triad Consulting. He has co-authored two books in the field, and was for several years an Associate at the Harvard Negotiation Project and a Lecturer on Law at Harvard Law School, where he taught Negotiation and Multi-Party Negotiation.

John’s corporate consulting clients have included Deloitte and Touche, Ropes & Gray, BHP, Monsanto, BankAmerica, CSC Consulting, Goldman Sachs, and AT&T. In the public sector, John has worked with the Virginia Military Institute, The U.S. Department of Justice National Advocacy Center, the Massachusetts Department of Social Services leadership team, and the Archdiocese of Medellin, Columbia. He has recently worked with Palestinians in the West Bank, and business leaders in Brazil. He is currently working on a year-long project training hostage negotiators in Abu Dhabi.

John is the only person to have co-authored negotiation books with both Roger Fisher and Howard Raiffa. He wrote Getting It Done (HarperBusiness 1999) with Roger Fisher and Alan Sharpe, a book about how to lead when you’re not in charge. With Howard Raiffa of the Harvard Business School, he wrote Negotiation Analysis (Harvard University Press, 2003), which synthesizes game theory, quantitative decision analysis, and negotiation theory. It has quickly become a central text at business schools around the country, and is arguably the leading scholarly work in the field.

John graduated from Wesleyan University and Harvard Law School. He practiced securities law in New York before returning to negotiation research and teaching.

John is trying to learn to play bluegrass banjo, although his wife and three children wish that he was not.

Robert Ricigliano

Robert Ricigliano

Rob is a consultant with Triad Consulting and the Co-Director of Masters in Sustainable Peacebuilding and Co-founder of the Partnership for Sustainability and Peacebuilding at the University of Wisconsin, Milwaukee. He is also a former Executive Director of the Conflict Management Group and served as an Associate Director of the Harvard Negotiation Project at Harvard Law School.

At UWM, Rob teaches about systems thinking, conflict, and managing complexity in dynamic environments through the Communication Department. His recent work focuses on applying system thinking and complexity science to designing effective strategies for dealing with difficult problems and making sustainable societal and organizational change. Rob has worked with officials all over the world to help resolve conflict. Mr. Ricigliano has worked with political parties in the new Iraqi Parliament and has been involved in peacebuilding interventions in the Democratic Republic of Congo, Afghanistan, Russia, Georgia, Colombia, South Africa, and elsewhere.

In a wide variety of corporate settings, Rob has done consulting, mediation, and training in negotiation, creating a value-based client relationship, and managing difficult conversations. He has worked with managers, executives, sales and marketing teams. Rob has also worked with families and smaller leadership groups to help improve how they work together and manage important issues. Mr. Ricigliano has mediated disputes with Canada’s largest private television network and a major healthcare system.

Rob has also written widely on negotiation and peace processes including his book, Making Peace Last (2012), editing a volume of Accord entitled Choosing to Engage: armed groups and peace processes. His writings on negotiation and peace processes include A Three-Dimensional Model of Negotiation, Networks of Effective Action: Implementing a Holistic Approach to Peacebuilding, Cold War, Redux: A Critique of and Alternative to the War on Terrorism, The Choardic Peace Process, and Problems Without a Process. His J.D. is from the Harvard Law School and his B.A. from Hamilton College.

 

Tom Schaub

Tom Schaub

Tom is a consultant for Triad, and the Managing Partner of CMPartners. Triad and CMPartners are the founding members of The Cambridge Alliance, a collaborative which is able to offer a broader and deeper range of negotiation and difficult conversations resources to corporate clients.

Tom advises on negotiation, change management and strategic relationship management. His clients have included Boeing, DaimlerChrysler, General Mills, JP Morgan Chase, Saudi Aramco, Microsoft, Intel, American Express and Morgan Stanley. Tom has also served as adjunct faculty to the IBM Executive Consulting Institute. In the public sector, Tom’s clients have included the UN Special Envoy for Peace to Burundi, the World Bank, the Organization of African Unity (OAU), the Foreign Affairs College of the People’s Republic of China, and the World Health Organization (WHO). Tom also manages executive negotiation training with The National University of Singapore.

Before co-founding CMPartners, Tom managed community-based development projects in East Africa and coordinating international war relief in rebel-held Sudan. There he founded and chaired the Torit Forum, coordinating field action among UN agencies, international relief organizations, local villages and rebel groups. Tom has also served with the Peace Corps and USAID in The Democratic Republic of the Congo.

While working at Harvard, Tom received the Danforth Award for teaching excellence. Tom has a Masters of Public Policy from Harvard’s John F. Kennedy School of Government.

Sarah Seminski

Program and Media Coordinator

Sarah Seminski

Program and Media Coordinator

Sarah  is the Program and Media Coordinator at Triad Consulting. With a creative, adaptable, “can-do” attitude, Sarah brings  administrative, marketing, web/graphic design, project management, and public relations experience to Triad.

Sarah's ability to wear many hats comes from previous experiences at non-profit organizations such as the Museum of Science (Boston), Pascal Theatre Company (UK), as well as companies such as Energy Security Analysis, and other small independent institutions. For several years, she also taught performing arts and story-telling workshops for youth and teens in the Greater Boston area.

Sarah's interests include jogging, cooking, writing, performing and navigating the music business as a working musician.

Sarah is a graduate of Boston University.

Angelique Skoulas

Angelique Skoulas

Angelique Skoulas is a facilitator and executive coach specializing in leadership development, conflict management and communication.

For over 15 years she has worked with leaders in the corporate, non-profit and governmental sectors to improve strategies and develop capacity. Her clients have included The National Institutes of Health, The Department of Defense, Johnson and Johnson, The United States Congress, The Christopher and Dana Reeve Foundation, Partners HealthCare and The Institute for Diversity in Civic Leadership.

Angelique currently runs a leadership course for top scientists at the National Institute for Allergy and Infectious Diseases. The programs she teaches are designed to build skills related to Emotional Intelligence, Relationship Management, Effective Communication, Negotiation, and Team Building.  Angelique is also the co-director of the Graduate Leadership Studies program at Harvard School of Dental Medicine where her research includes studying the impact that courses in leadership and effective communication have on the career development of healthcare professionals.

Angelique began her career as a dentist managing a busy practice in Santa Clara, California. After accepting a Congressional Fellowship, she moved to Washington DC to work as a senior legislative aide to a leading Member of Congress. Her work in healthcare, politics and public policy inspired her interest in leadership and communication and set the foundation for her studies and practice in the field.

Angelique holds a Doctor of Dental Surgery degree from the University of the Pacific, School of Dentistry in California; and a Master’s in Public Administration from the Kennedy School of Government at Harvard University. She is a graduate of the Leadership Coaching Program at Georgetown University; and is a credentialed executive coach through the International Coach Federation. She is a former Congressional Fellow with the American Association for the Advancement of Science.

Heather Sulejman

Director of Operations

Heather Sulejman

Director of Operations

Heather is Triad Consulting's Director of Operations.  She manages the office's internal operations and plans and coordinates a variety of projects.  She has fun using her resourcefulness and troubleshooting skills to make sure everything runs smoothly.  Heather also manages schedules, prepares workshop publications and teaching materials, supports consultants, and helps coordinate trainings with clients. 

Heather holds an M.A. in English from Rutgers University, where she also taught as a part-time lecturer.  Before moving to the Boston area, she lived in Paris, France where she taught Business English.  She has prior experience as an office manager and as a legal assistant.

Cooking, traveling, yoga and “urban crafts” are just some of her many passions.

Ryan Thompson

Ryan Thompson

Ryan is a Consultant at Triad.  He works with individuals and organizations to improve their negotiation, relationship management, and strategic planning skills.  He specializes in the interest-based approach to negotiation and conflict management.  Ryan has worked with public and private sector clients in financial services, health care, mining, law, and manufacturing in North America, Europe and Asia.  Clients include the Bank of Montreal, Canadian Imperial Bank of Commerce, Vale, Xstrata, AstraZeneca, Canadian Tire Corporation, and Veterans Affairs Canada. 

Before entering the field for negotiation, Ryan worked for 6 years as an environmental consultant, first with the Cadmus Group and then with Intrinsik Environmental Sciences.  This work primarily involved performing wildlife risk assessments for the U.S. Environmental Protection Agency at two contaminated sites: Housatonic River, Massachusetts, and Calcasieu Estuary, Louisiana.  His time in environmental consulting gave him hands-on experience in conflict management and negotiation in the areas of project management, research and design, and public-stakeholder involvement.  From this perspective, he brings insights from working with private and public sector clients and stakeholders, solving complex problems that demand innovative, multidisciplinary thinking. 

Ryan has a Master’s Degree in Conflict Studies from St. Paul University in Ottawa (Canada) and a Bachelor of Arts from the University of Western Ontario (Canada) in Environment and Resources Management.  Studies for his Master’s degree included labour and management relations and the influence that gender and culture have on the negotiation process. 

Gillien Todd

Gillien Todd

Gillien is a consultant with Triad Consulting Group and a Lecturer on Law at Harvard Law School. At Harvard, she teaches the negotiation workshop, the Program on Negotiation’s negotiation seminar, and continuing education courses for lawyers. In her consulting, she works with a range of organizations, from large companies to small non-profits as a trainer, consultant, and mediator.

Her private sector experience includes teaching negotiation, mediation, and communication workshops for executives across the U.S. Her clients have included Compaq, Eli Lily, Gap, Deloitte & Touche, First Data, BMC Software, and Millennium Pharmaceuticals. In addition, she has trained practicing attorneys through Harvard's Program of Instruction for Lawyers.

In the public sector, she has worked in a variety of contexts. She has mediated discussions between members of a university administrative team in crisis; facilitated problem-solving among 30 state-based gun control organizations, and led a long-term collaboration aimed at improving services for victims of sexual assault. She has also assisted several local and national non-profit groups with strategic planning and inter-organizational conflict. At The Citadel Military College of South Carolina, she has taught workshops in leadership and conflict resolution to cadets as part of that institution's historic transition to co-education.

She is a graduate of Harvard Law School, the Harvard Graduate School of Education, and Yale University. Before graduate school, she spent two years working and traveling in Asia. When she is not working, she is busy negotiating with her 7-year old twins and  11-year old son.

Kathryn Tsang

Kathryn Tsang

Kathryn is a consultant with Triad, where she draws on her experience as a senior financial services compliance professional to help people navigate complex topics and make sound decisions. She works with them to understand the impact and challenges to implementation,facilitating discussion among differing functions to develop and execute successful solutions. Her clients have included Barclays, Nomura and Bank of America Merrill Lynch.

Before working as a consultant, Kathryn was a Managing Director in Compliance at Merrill Lynch. She built and managed diverse teams of compliance professionals covering all aspects of the firm’s business. Her role always involved developing strong relationships with business management teams, enabling her to understand and address the challenges that they faced. She was based in Hong Kong and the US for a number of years before returning to the UK. Prior to joining Merrill Lynch, she worked for Salomon Brothers in Hong Kong and Fidelity International in the UK.

Her work inside major international organizations in different parts of the world and her varying roles have given her an insight into the challenges of difficult conversations and the dilemmas around giving and receiving feedback, as well as the profound changes that the Triad approach can bring.

Jim Tull

Jim Tull

Jim is an International Conflict Management Specialist providing process assistance and training in the areas of negotiation, communication, consensus building, mediation and dispute resolution. He has consulted and trained in over 50 countries around the globe, helping non-profits, governments and corporations to deepen their understanding and heighten their effectiveness in the face of conflict.

In the public sector, Jim has consulted to the governments of Bolivia, Guyana, Venezuela and Colombia on their national conflicts. He has advised and trained such diverse groups as OXFAM, Indonesia’s Ministry of Trade, and El Salvador’s Ministry of Education. He has worked extensively with the WHO, WFP, FAO, UNDP, OCHA and UNICEF branches of the United Nations. In the private sector, Jim has designed and delivered training workshops for companies such as Major League Baseball, Haagen Dazs, and Saudi Aramco.

Jim’s extensive teaching experience includes the Program on Negotiation at Harvard Law School, Harvard Medical School, Harvard School of Education and Harvard’s Kennedy School of Government.

Jim spent eight years working with Roger Fisher, co-author of the groundbreaking negotiation book, Getting to Yes, as part of the Conflict Management Group. Prior to joining CMG, Jim spent several years working as an International Partner for Habitat for Humanity in Central and South America. His interest in negotiation theory was made very personal in Nicaragua when he was held hostage by Recompa guerrillas and negotiated his own release, as well as that of his colleagues.

Chris Voss

Chris Voss

Chris is a Triad consultant, a retired 24 year veteran of the FBI, and an Adjunct Professor who teaches negotiation at Georgetown University’s McDonough School of Business. While with the FBI, Chris was the FBI’s lead international kidnapping negotiator. Chris has led negotiation teams across the globe, from Baghdad to Bogotá and is a seasoned negotiator, teacher and leader. Chris is also the founder of The Black Swan Group.

Chris was trained as an FBI hostage negotiator in 1992, and became a member of the FBI’s elite Crisis Negotiation Unit (CNU) in 2000, staying there for seven years. While with the CNU Chris designed, implemented and managed negotiations with hostage takers, both domestically and internationally. He served as the FBI's lead international kidnapping negotiator from 2003 to 2007. His adversaries were the ultimate in “difficult negotiators” – terrorists, drug lords, and guerilla groups, each pursuing their interests and causes via violence.

Chris was also one of the primary instructors and designers of the FBI’s National Crisis Negotiation Course, run several times annually at FBI Headquarters in Quantico, VA. He and his colleagues recruited, trained and organized a 90 person team of FBI negotiators ready to deploy anywhere on the globe, on short notice, to respond to kidnappings of Americans internationally. Chris led this team, integrating their efforts with those of numerous US and international host country agencies.

Chris also served as the FBI’s hostage negotiation subject matter expert for the National Security Council's Hostage Working Group and the US hostage negotiation expert to the G-8. He was a member of the New York City Joint Terrorist Task Force for 14 years (from 1986 – 2000) and was the lead Negotiator for the FBI in New York City. During this time period in New York City, Chris also  served as the Chair of the Board of Help Line, a crisis intervention hot line in New York City founded by Norman Vincent Peale.

Chris is a recipient of the Attorney General's Award for Excellence in Law Enforcement and the FBI Agents Association Award for Distinguished and Exemplary Service.

Chris is trained by the FBI, Scotland Yard (the London Metropolitan Police) and Harvard Law School. He served as a member of the negotiation teaching staff at Harvard Law School in 2008 and co-taught a course on International Business Negotiation at Harvard in 2009.

Chris completed a Master's in Public Administration from the Harvard Kennedy School of Government in 2008. He currently lives in the Washington D.C. area.

Robert Wilkinson

Robert Wilkinson

Robert is a Triad consultant and lecturer in negotiation, leadership and management, specializing in complex, global environments.  He has 20 years experience in the public, private and not-for-profit sectors, and is a faculty member of the Fletcher School of Law and Diplomacy at Tufts University. He teaches graduate courses on international negotiation and global aid management, and was nominated for the Paddock Award in Teaching Excellence.

Rob consults for a range of major clients including Chevron, General Mills, PricewaterhouseCoopers, The Omidyar Group, World Bank, International Monetary Fund (IMF), US Office of Personnel Management (OPM), World Wildlife Fund (WWF), United Nations, National Urban League, and the Program on Negotiation at Harvard Law School.

Rob has taught in executive education and leadership programs for the Gates Foundation, Harvard University’s Kennedy School of Government, and the White House.

Previously, Rob held senior management positions in Oxfam, the United Nations and the Department for International Development (DFID), where he successfully led global aid programs in complex environments.  Field locations include Nicaragua, Peru, Angola, Rwanda, Burundi, DRC, Kenya, Sierra Leone, Ethiopia, Uganda, Cambodia, Laos and Kashmir.

He earned his Masters Degree from Stanford University, and a Bachelor’s Degree from the Massachusetts Institute of Technology (MIT).  He also holds a certificate in Senior Organizational Management from the Ashridge Business School in London.